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This Qoo10 Review is now republished on my other website. please visit https://sixtyplustips.blogspot.com/2016/05/qoo10-review-pretty-good-but-some.html

14 comments:

  1. Well if they are a joint venture company with eBay and building a partnership with Yahoo they must being doing something right yes?
    To be honest with you when I first hit this article I was less than impressed due to the area being based in Singapore (didn't exactly fill me with confidence). However after reading this it does sound interesting...

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  2. Hi, Chris. Haha, that's interesting on your comment about being Singapore-based. Singapore has been trying hard to be THE financial and business center in Asia, trying to take that away from Hong Kong. Looks like they have to try harder! Qoo10 is a very active marketplace within the Pan-Asian region, but new players are emerging, like 11Street..probably not heard of in other parts of the world.

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  3. Awesome retail reviewsMay 21, 2016 at 12:34 AM

    I like how detail you are with your site. Make people understand what Qoo10 is and what it have to offer. My first time hearing about it and it gives me an idea about it. Like how you ask a question then submitted an answer as if you are a reader. My opinion is that I think you should do a LITTLE design but that's on you.

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  4. Hi, thanks for the compliment and suggestion. Qoo10 is known to people in the Pan-Asian region and I am pleased to hear that you now know something about it. Thanks for the visit and have a great day.

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  5. I loves shopping on Qoo10 and fortunately have no problem so far. But your suggestion to have own website sounds interesting. Will check it out.

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  6. Betty, thanks for dropping by and sharing your buying experience on Qoo10. I am glad that you are intrigued by my proposal to have your own website. Yes, you should check it out at Wealthy Affiliate. They are awesome and you can try them out for free.

    ReplyDelete
  7. Qoo10 Malaysia is the most terrible dealer I have ever met!! Never have any deal with this merchant dealer because Qoo10 Malaysia are irresponsible and Qoo10 Malaysia did not bear with the fault!
    My story starts here:
    On the 13/11 I bought an item through this merchant for my fiancé birthday present, however, on the 18/11 the seller emailed me regarding on the items would need to change the colour due to out of stock and there's no notification when the email comes in. PROBLEM 1: No notification!
    On the 19/11, the seller and the merchant notify me the item was dispatched and sent out. At the same time, the tracking number was attached in my account!
    on the 21/11, I emailed the seller regarding the items. Therefore, the seller informed me that that ITEM WAS NOT SHIPPED BECAUSE I did not reply on the colour changed
    PROBLEM 2: how can the item not been sent out and there is tracking number given!
    BETWEEN HERE THE SELLER REPLIED ME LATE......
    I did LIVE CHAT Qoo10 Malaysia but no reply after few days
    PROBLEM 3: is Live Chat means reply after few days? I thought LIVE CHAT means reply on the spot OR reply late within minutes!
    on the 25/11, I confirmed with the colour changed, thus, the seller agreed and they replied me that the item will be sent out within 1-2 days!
    on the 2/12, the seller sent an email to me and informed that the item has been discontinued!
    PROMBLE 4: THE SELLER DID NOT CHECK ON THE STOCK PROPERLY BEFORE INFORMING THE CUSTOMER!!!
    IS THIS THE WAY BUSINESS RUN?
    From here, Qoo10 Malaysia should take the responsibility BECAUSE they should look after the retailer in their merchandise, also they should follow up with the items that the seller post on their page.
    After this case, my fiance and I decided to ring up Qoo10 Malaysia to get the solutions of my case but they just simply entertain us with the respond of " your case will be pass to the higher management to handle" and they also stated that " my management will call you up before 6pm"! HOWEVER, we do not receive any call from them for more than 2 weeks!
    on the 6/12, finally, the management called and he stated that the subordinates never informed him regarding this case! he claimed that he will only compensate us with RM 10 voucher.
    First of all, do you think that I am HOMELESS people?
    Second, the management hang up the call when we not even speak finished!
    Next, if I did not ring them does it mean that they will hold my money for no reason!
    Is this appropriate attitude that a management people should have? do you need to send all your staff including yourself to the customer service and management training workshop?
    I'm unhappy because Qoo10 Malaysia service is piece of shit! they treat customer like a HOMELESS PEOPLE and simple entertain us!
    Do you think that Qoo10 Malaysia has the rights to stay in Malaysia?
    Qoo10 MalaysiaQoo10 SingaporeQooAppGmarket Global eBay

    ReplyDelete
  8. Hi, Rebecca. Sorry to hear of your case. The marketplace is a combination of responsible and irresponsible sellers. I too went through a similar case but had my money refunded in full. After that incident, I buy only from sellers that have high ratings. I suspect some of these sellers are inexperience in doing online business and leave it to their staff (probably foreign workers) to handle the orders and shipments.

    Since you get an inappropriate response from the site owner (Qoo10 Malaysia), you can also lodge your complaint to Malaysia Communications and Multimedia Commission’s Consumer Complaints Bureau at http://aduan.skmm.gov.my
    Pls provide detailed information and all supporting documents about your case and any emails/correspondence that you had with Qoo10 Malaysia.

    MCMC will hopefully investigate your case. You can check this link for more detail
    http://www.skmm.gov.my/FAQs/Online-Content-Problems/What-are-the-steps-required-for-me-to-lodge-compla.aspx

    ReplyDelete
  9. Hi, Rebecca. Sorry to hear of your case. The marketplace is a combination of responsible and irresponsible sellers. I too went through a similar case but had my money refunded in full. After that incident, I buy only from sellers that have high ratings. I suspect some of these sellers are inexperience in doing online business and leave it to their staff (probably foreign workers) to handle the orders and shipments.

    Since you get an inappropriate response from the site owner (Qoo10 Malaysia), you can also lodge your complaint to Malaysia Communications and Multimedia Commission’s Consumer Complaints Bureau at http://aduan.skmm.gov.my
    Pls provide detailed information and all supporting documents about your case and any emails/correspondence that you had with Qoo10 Malaysia.

    MCMC will hopefully investigate your case. You can check this link for more detail
    http://www.skmm.gov.my/FAQs/Online-Content-Problems/What-are-the-steps-required-for-me-to-lodge-compla.aspx

    ReplyDelete
  10. We have to agree to "Qoo10 Malaysia is the most terrible dealer I have ever met!! ... Qoo10 Malaysia did not bear with the fault!" after several purchase experience and calling the customer service for the passed 1 month.

    1. Seller can disappear (no respond, no feedback, not deliver.
    2. Qo10 can only help to contact seller via email and phone and often feedback " no respond from seller".
    3. The cost is solely on buyers when any item not delivered or sale not honoured, only buyer rugi, because whatever coupon used will be invalidated, means buyer needs to pay full amount for the coupon.
    4. In case of cart coupon which is always offered in Qo10 site, apply to multiple items, say RM100 for RM600 cart, once one item of the cart not delivered say RM20, buyer cancel the item need to pay back RM80, while get back RM100 coupon to purchase another RM600 items !
    5. Customer service is the worst part of Qo10, they never help, but only do the standard thing, then raise their voice, insisted the system, and hang the phone before one can even finish !
    6. One cs even shouted and say you know who are bad seller just don't buy from them... it seems buyers must know who are good and who are bad seller while Qo10 simply a free platform for cheating !

    Well, not a bad idea for seller like to cheat ! may be the best market for bad seller !

    ReplyDelete
  11. Hi, Sally thanks for sharing this and I hope someone from Qoo10 will read and take steps to rectify these weaknesses in their system and management. But I guess if the company does not have the attitude to provide better customer service, then nothing much will be done.
    As I had mentioned in my article, there are bound to be some bad sellers and buyers in any market including the big boys as such Amazon and eBay. If you go to their Forum Sites, you will be surprised to read the many comments on the 'could-not-be-bothered' attitudes of their customer service staffs. I suspect this is contracted out to oversea companies. By quoting this example, I am not trying to side Qoo10 but rather to caution buyer to be selective when looking for good bargains that must be from sellers with good ratings.
    If others have any other comments to made or similar issues that they want to share, feel free to do so in the comment section.
    Cheers.

    ReplyDelete
  12. This is my first and the last time I am buying from Qoo10. I have bought a Samsung Gear Fit 2 band last December 2016 and it was shown that when I purchased it there were still remainder of 100+ units. After waited for a few weeks, I received a call from Qoo10 that I have to pay EXTRA money if I want my order delivered or else have my order cancelled. What????? What kind of game are they playing? Don't Qoo10 have a protection for customer? Please DO NOT BUY from Qoo10 even though they sell cheap but they don't honor their services and protect the consumers.

    ReplyDelete
  13. Hi, Charles. Thanks for dropping by and sharing your experience buying things on Qoo10. What baffled me is the fact that sellers want to make a business of selling stuff online and Qoo10 want to make money providing this online platform. So why can't they do it right and create a good environment?
    While there are tons of good sellers, it is this one or two black sheep that spoils the market.
    And for Qoo10, one or two staffs that don't seem to care and scare away potential customers.

    In the end, everyone suffers. This is the start of a new year not just for 2017 but also in the Chinese New Year calendar. So buckle up Qoo10!

    ReplyDelete
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    ReplyDelete

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